Most orders are shipped 2-3 business days. With all shipping methods, you will receive an email with tracking info as soon as your package has been shipped.
Please note that USPS does not guarantee any delivery times. If you need a guaranteed transit time, please ship your order via UPS.
**In order to maintain the beauty of your Jewelry Box and ensure it does not get damaged during shipment, we are only able to ship via UPS for this product**
Despite our high levels of quality control, occasionally a small flaw will slip through the cracks. Heartwood stands behind our products, and if for any reason you are not satisfied with the quality of a product, please contact our customer service at (800) 397-4966.
If you wish to return an item to us, please send it to the address listed below:
Heartwood Creations, Inc.
2412 Grant Ave
Rockford, IL 61103
Shipping fees are not refundable except in the case of incorrect or damaged merchandise.
You are responsible for the cost of return shipping. If you are making an exchange, Heartwood will pay the postage to send the exchanged items back to you. We recommend that you purchase delivery confirmation for your return package to ensure your package gets to us safely.
Returns and exchanges will be processed within one week of our receipt of the items. You will receive e-mail notification when your return/exchange is complete.
**Please Note: ALL Jewelry Boxes and/or Valet Boxes must be shipped back via UPS. See packing list attachment for details.**
Guaranteed Sales! If you discover that a Heartwood product does not sell for you, we’ll take it back and pay the return shipping. We can credit your account or replace those items with other products that sell better for you. Guaranteed Quality! If for any reason you are not satisfied with the quality of a product, we’ll replace the product(s) and we’ll pay the return shipping
There is a $150 minimum on all wholesale orders.
Minimum Orders are $150.00. Payment Terms: First order COD, Prepayment, or Credit Card. Established accounts net 30 days. Net 30 terms are established with approval of credit application. 1-1/2% monthly finance charge will be added to accounts with invoices past 30 days. PRICES: Prices are subject to change without notice
At this time your order will ship out as normal with Net Terms or Credit Card. If you have any questions on how your account is set up, please contact us.
At this time, we only accept orders from the United States and Canada. We are also unable to ship to international military addresses.
Heartwood Creations is not held responsible for any customs or brokerage fees when shipping to Canada. We do not keep track of these charges as they vary for different countries.
After ordering, you will receive an several emails confirmations notifying you of the progress of your order. First, we will confirm receipt of your order within a few minutes of ordering. Next, you will be notified when your order ships. Finally, you will receive a confirmation that your package was received by your recipient.
Typically we ship orders very quickly, however, we do allow orders to be cancelled up until they are shipped. Please contact customer service to cancel your order by phone at (800) 397-4966 or by email at firstname.lastname@example.org.
We would love to hear your feedback as well as how you are using our products. Send your comments, compliments, photos, stories, or questions to email@example.com.
Your information is entered securely into our databases and cannot be accessed by other parties.
We will only use your personal information to contact you regarding your orders or questions. We do not share, rent or sell personal information.
All wholesale orders will be charged the actual shipping cost. Most ship via UPS Ground, unless a different method is requested.
Yes All photo images, icons, descriptions, and logos are the property of Heartwood, and can be used on other websites, social media sites, or catalogs.
Yes, if you would like your shipping to be billed directly to your UPS account, include that account number in the comments field when you place your order. We do not ship Fed Ex or DHL.
In the event that you lose the instructions for your puzzle box and are not able to open it, please go to the product page. Each puzzle box has the instructions under tabs labeled “Instructions”.
Wood has a tendency to darken in color with age. We recommend that you do not store any of our boxes under direct lighting (lamp light or sunlight) as this has a tendency to expedite the color changing process. Our boxes feature a smooth lacquer finish. If they become dirty for whatever reason, a soft damp cloth will usually suffice. Please refrain from using any chemical cleaners on our products which can strip the lacquer off the product.
We purchase our inlays and marquetry from a variety of artists across the country and around the world to bring you the finest detailing. As such, each inlay or marquetry design is crafted from many different wood types. If you have a question regarding your inlay or marquetry design, please contact customer service, and they will be happy to provide you with as much information as possible.
We strive to keep all items in stock. However, due to demand and availability of natural woods we may be out of stock on certain items.
Over 40 years ago, Mike Fisher crafted his first Secret Box for his girlfriend. Since then, his passion for woodworking has grown into both a career and a world-renowned business, Heartwood Creations. Established in 1978 in Rockford, Illinois out of a small garage in Mike Fisher's home, this was the first location for his business. After a decade, Heartwood moved into our current facilities and have been expanding and improving our product line and woodworking techniques ever since.
We quickly earned a reputation as a group of talented craftspeople from America’s heartland whose products are now shown in many of the finest galleries and craft shops both in the United States and internationally. While our company has grown and new products have been created, the Classic Secret Box remains our trademark. The small heart that is burned on the back of each box is our craftsman’s mark that signifies a Heartwood original. Proudly handmade in the USA, Heartwood Creation's products stand a notch above the rest in their quality, artistry, and craftsmanship.
My passion for woodworking began as a child when I was inspired by watching my father make furniture for our home. When I joined the Boy Scouts, I read a book by Eric Sloane called “A Reverence for Wood.” That book, in combination with my love for nature, gave me a deeper appreciation for wood, trees, and nature.
I've crafted many things throughout my life from wood, but boxes have remained my primary focus. When I was sixteen, I made a box from birch for my girlfriend and put a romantic note inside. An early teacher introduced me to the sliding dovetail which I use to this day on Heartwood's little Secret Boxes. I soon discovered elaborate and exotic woods and so began my love affair.
Woodworking has always been therapeutic for me. It kept me engaged during tumultuous school years and became something meaningful that involved my heart and my hands. The workshop in my parent's basement quickly became my favorite and most productive outlet. My love for the medium and the joy I receive from working with my hands continues to inspire me decades later.